Shipping policy

Shipping Policy

Effective Date: October 15, 2026

All products are delivered within the United States, frequently within 3–4 business days via UPS or USPS (Mon–Fri).

Transit & Order Handling

  • Processing time: 1–2 business days (Mon–Fri)
  • Transit time: 3–4 business days (Mon–Fri)

In case of delay for any reason, we will contact you promptly.

Shipping Rates

  • FREE shipping on orders over $75
  • Orders under $75 use tiered shipping and handling pricing based on product, weight, and carrier

Tracking

Once your order has been dispatched, it will include a tracking number, allowing you to track it until it is delivered. When your order has shipped, you will receive an email containing a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. Make sure the email address you provided is accurate, otherwise you will not receive the notification.

Once an order has been picked up by the carrier, it is considered shipped — we are unable to cancel or refund. Any orders that have shipped fall under our Return & Refund Policy.

Shipping Insurance

Shipping Insurance: Every order ships with carrier insurance included at no extra cost. Most orders ship by USPS, UPS, or FedEx, and those services cover loss or damage up to $100 per package. Any claims for packages that are damaged, lost, or stolen in transit must be filed by the customer directly with the shipping carrier. Coverage limits and claim rules are set by each carrier, and claims are paid by the carrier. Claims must be filed with the shipping carrier. Park Avenue Salon is not responsible for damage, loss, or theft that occurs during shipping, once the order has been picked up by the carrier.

Damaged, Lost, or Stolen in Transit

Park Avenue Salon is not responsible for any damage, loss, or theft that occurs during shipping once an order has been picked up by the carrier. Any and all refunds or claims for packages that are damaged, lost, or stolen in transit must be addressed directly with the shipping carrier (UPS or USPS). Shipping Insurance: Every order ships with carrier insurance included at no extra cost. Most orders ship by USPS, UPS, or FedEx, and those services cover loss or damage up to $100 per package. Any claims for packages that are damaged, lost, or stolen in transit must be filed by the customer directly with the shipping carrier. Coverage limits and claim rules are set by each carrier, and claims are paid by the carrier.

Damaged items must be reported within 4 days of delivery.

If you received the wrong item or your order was packed incorrectly by our team, contact us within 48 hours of delivery at hair4286@gmail.com and we will correct our error at no additional cost to you.

Packaging & Product Appearance

Manufacturers may update their product packaging at any time without prior notice to retailers. As a result, the product you receive may have slightly different packaging than what is shown on our website. Rest assured, the product inside is the same — only the outer packaging may differ. We make every effort to keep our listing images current, but there may be a brief transition period when a brand rolls out new packaging.

Size Substitutions

In the event that a specific size is temporarily unavailable, we may substitute with smaller sizes of the same product that equal or exceed the total volume of your original order. For example, if a 32oz bottle is out of stock, we may ship two 16oz bottles instead. You will always receive at least the total amount of product you ordered. If you have a preference or concern about size substitutions, please contact us before placing your order.

Contact Us

Questions about a shipment? Reach out to us:

Park Avenue Salon
1940A Deer Park Ave, Deer Park, NY 11729

  • 631.434.5540